Cancellation policy

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you must cancel 2 days before the next billing date. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.


Pre-orders 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Alloura+ Subscription Policy

Here’s how it works:

1. Shop Your Favorites

Browse our signature scents, bestsellers, and new arrivals. You choose what you want, when you want it.

2. Join Alloura+ for Just $1

Your first month is only $1. After that, Alloura+ is $35/month — and every dollar goes right back to you in store credit to spend however you’d like.

3. Enjoy VIP Savings & Perks

As a member, you’ll get:

  • 20% OFF all orders, always
  • Free USA Shipping on every purchase
  • Early Access to new product drops and sales
  • Surprise member-only perks (think mini samples, bonus gifts, and more!)

Important Notes

  • Your $35 monthly subscription fee is automatically added to your account as store credit every month.
  • Store credit never expires as long as you remain an active member.
  • You can cancel anytime directly from your customer portal or by contacting our support team — no questions asked.
  • Canceling your membership will pause any future store credit deposits and access to member-exclusive perks.

Still have questions? Reach out to our support team — we’re here to help.